Frontier Airlines may experience federal probe more than alleged refusal to refund canceled flights

By | September 21, 2020

Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to investigate issues which Frontier Airlines failed to refund the price of flights canceled because of the coronavirus outbreak and then made it virtually not possible for men and women to use vouchers for various other flights during the pandemic.

In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated the office of his had received approximately hundred complaints coming from Colorado and 29 other states about the Denver-based low cost carrier since March, over any other company.

People said Frontier refused to issue them a refund when flights had been canceled due to the pandemic, which Weiser stated violated department laws that refunds are thanks also when cancellations are because of to situations beyond airlines’ control. Individuals that received vouchers for using on succeeding flights after voluntarily canceling their travel plans had been unable to redeem them. Some were rejected with the airline’s website and were not able to extend the 90-day time limit for applying them or perhaps ended up being limited to using the vouchers on simply one flight, he wrote. Still other people who sought help with the airline’s customer care line had been recorded on hold for many hours and were disconnected regularly, he said.

Weiser believed that the Department of Transportation was at the most effective position to explore the complaints and said it should issue fines of up to $2,500 a violation when appropriate.

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Businesses can’t be allowed to make the most of customers during the time and must be held accountable for unfair and deceptive conduct, he mentioned in a declaration.

Frontier said it has stayed in detailed compliance with division rules and regulations concerning flight modifications, cancellations and refunds.

Throughout the pandemic, Frontier Airlines has acted in good faith to take care of the passengers of ours fairly and compassionately, the company said in a statement.

Complaints about obtaining refunds from airlines surged this spring. In May, Chao asked airlines to be as flexible and considerate as you possibly can to the needs of passengers that face economic hardship.

In the department’s May atmosphere travel consumer report, probably the most recent offered, Frontier had the third highest price of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from customers that go through the difficulty of filing a complaint with the division, not people who only complain to an airline.